We are constantly getting new and better work tools and we work more mobile than ever before. But have we become more productive? Or are there other ways to increase productivity and new technologies on time that will have a dramatic impact on individual workgroups? How far have we actually arrived and what opportunities are ahead of us? And what about the IT department that will provide good services to the company and employees? Do ever new technologies make it so complex for the IT department that it compromises both security and quality?